Terms

All payment methods are made using a secure connection (https). The information entered is encrypted (SSL) and cannot be read by others. The card information is sent over an encrypted connection to the server. 3DO meets all the requirements set by PBS for security, and we don’t have access to any card information. The amount will only be deducted from your account when the goods are shipped from our warehouse. An amount greater than what you approved at the time of purchase cannot be deducted.

By purchasing from 3DO, we register your information: Name, address, email, and telephone number. This is done to ensure delivery of the item. 3DO does not use your information for any other purpose without your consent. 3DO do not share your information with others.

You can contact us at [email protected] which we answer within 24 hours on business days.

If you wish to receive a copy of your order confirmation, you can log in to the site or send an e-mail to [email protected]

Right of complaint

A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. Complaints must be made in "reasonable time" after you have discovered the defect / error. 3DO will cover return costs to a reasonable extent.

Defects in a product because of natural wear and tear, inadequate operation, accident or other circumstances for which the Buyer bears the responsibility or risk, do not constitute a defect nor covered by warranty.

Wear parts are defined i.e., such as bearings, rods, and other moving parts. To this are also added but not limited to, the hot parts for electronics and 3dprint, especially hotends, nozzles, heated bed - blank plate etc. as well as glass plates or other coating. Production defects are covered in accordance with the sections of the Purchase Act

Read more about your right to make a complaint on the Danish Competition and Consumer Authority's website.

Upon return, complaints, and use of the right of withdrawal, the item must be sent to:

3DO
Arildsvej 27
7442 Engesvang
Shipments are not received per cash on delivery.

Refund

In case of a refund, please provide your bank details in the form of reg. no. and account no. so that the agreed amount can be transferred. The information can be provided without risk per mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.

Return policy

There is a 14-day full right of return on items purchased in our web shop.

The period is calculated from the day;

- Where you receive the order.

- Receives the last item in physical possession when it comes to an agreement on several different items, ordered in a single order, but delivered individually or in several rounds.

- Receives the last batch, or last part in physical possession, in the case of an agreement for the delivery of goods consisting of several lots / parts.

- The first item in physical possession in the case of regular delivery of goods over a specified period.

Return costs must be borne by you.

Cancellation must be reported to us no later than 14 days after the purchase and from the cancellation you must within 14 days after

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